Customer Service Assistant - Admin & Clerical -

West Lancashire Borough Council is seeking a Customer Service Assistant based in Ormskirk (L39 2DF) on a temporary basis, paying £13.63-£17.73 per hour, starting 22 June 2026. This role sits within the Contact Centre and Customer Service Points across Ormskirk and Skelmersdale, serving as the first point of contact for all service enquiries.

Key Responsibilities

• Handle face to face, telephone, and electronically delivered queries.
• Identify the appropriate service required and ensure customer issues are resolved efficiently.
• Act as a greeter at the Council's Customer Service Points.
• Respond to enquiries via the Contact Centre telephony system.
• Liaise with management and staff across service teams to ensure queries are addressed effectively.

Qualifications

• Strong customer service and communication skills.
• Confidence handling a varied workload across multiple contact channels.
• Comfortable working in a public facing environment.
• Experience in a front line customer service or contact centre role.
• Availability from 22 June 2026.

What's on offer

• Excellent, competitive pay rates - paid weekly.
• Supportive management team with approachable, experienced leaders.
• A desirable location with great transport links.
• A stable, well resourced, and encouraging working environment.