Customer Service Apprentice

Your responsibilities would be:

• Taking booking enquiries: whether via phone, email, online form or in person
• Acting as the first point of contact: assisting customers in person whether directing group members, helping to sign in or setting up the hired space
• Inputting new bookings / amending existing bookings on the system to ensure the customers' needs are met and that invoicing is carried out correctly
• Assisting office staff with their duties such as following up on holiday club bookings, emailing customers regarding late payments or updating the website to reflect new events
• General office duties such as photocopying or filing as needed
• This is a small team, so assisting in other business areas to cover absence etc. is needed
• This might be supporting the development programme by stepping in and assisting an after school club for an hour, or covering breaks for the holiday club