Customer Service Apprentice

Customer Service Apprentice Location: Birmingham Ref#: 147612 Description & Requirements Monday-Friday 9:00am-5:30pm Salary: £18,304 + great benefits Minimum Grade 4 in Maths and English required If you enjoy talking to people, helping others, and learning new skills, this could be the perfect first step into the world of work! We're looking for a positive, motivated individual to join our Internal Customer Account team as a Customer Service Apprentice .You don't need loads of experience - just a great attitude, good communication skills, and a willingness to learn. We'll teach you the rest!You'll gain real, hands on experience in a busy customer service environment while working towards a Customer Service Practitioner Level 2 qualification . From day one, you'll be fully supported by friendly colleagues who want to see you succeed.You'll help support customers and internal teams by learning how to use key business systems and online tools. Day to day, you'll assist with customer orders, quotations, stock checks, and updates, while responding to customer enquiries by phone and online. You'll also work with different teams across the business such as Sales, Logistics, Supply Chain, Workshop, building confidence, communication skills, and a strong understanding of how things work behind the scenes. The perks: • 25 days holiday plus bank holidays• Exclusive discounts on shopping, eating out, and gym memberships• A clear pathway to a permanent role once qualified• Opportunities to continue learning beyond Level 2 (up to Level 3 and beyond)• A supportive, friendly workplace where you'll be encouraged to grow About you: Important to know: Your formal studies will begin after a 4-6 week induction , giving you time to settle in, learn the role, and get to know your team at our Birmingham office.Click APPLY to get started. If you have any questions, our recruitment team would love to hear from you at . Please note that the closing date for applications is Friday 8th May 2026 Share this job: Share:Share Customer Service Apprentice with a friend via e-mail