Customer Service Apprentice

Overview

The apprentice will receive a salary in accordance with the National Minimum Wage. To succeed we need an enthusiastic individual who is willing to learn, confident in communication, can work as part of a team, and has a strong potential to thrive as an apprentice.

Person Specification

Essential personal features

• Show the correct behaviour and attitude
• Demonstrate commitment to the work
• Work effectively as part of a team
• Communicate with confidence
• Ready to learn new things and to self improve
• Ready to challenge

Relevant qualifications and training - Essential

• Qualified to at least Level 2: either 4 GCSEs at Grade D or above, or an equivalent Level 2 vocational qualification (e.g. BTEC First Level 2 Diploma)

Language needs

• Listening and Speaking - Intermediate Level: hold conversations on diverse topics, follow discussions in Welsh, contribute to conversation.
• Reading and Comprehension - Intermediate Level: understand everyday correspondence, longer reports in Clear Welsh.
• Writing - Intermediate Level: write specific purpose letters, emails and short reports in Welsh and English.

Job Description

Purpose of the Post

• Receive experience and support in the workplace to complete an apprenticeship and gain qualifications in the field.
• Provide a high quality administrative service in the field of ceremonies in Gwynedd and assist Registrars in births, deaths, marriages.

Main duties

• Create accurate and timely records of all births, deaths, marriages and civil partnerships.
• Deal with internal and external customers by phone, email and face to face, providing high quality professional service.
• Prioritise work effectively, moving between administrative tasks and customer requirements.
• Advise on marriage and civil partnership requirements and arrange appointments through the computer system.
• Support the Ceremonies Co ordinator by ensuring pre ceremony arrangements, documents and ceremony packages are correct.
• Check venue details, date, time and ensure the ceremony fee has been received correctly and on time.
• Assist with registration duties, including searching historical records.
• Contribute to teamwork by supporting additional administrative tasks, marketing ceremonies and reporting safeguarding concerns when necessary.
• Follow Council policies on health and safety, equality, data protection and carbon reduction.

Special circumstances - none beyond normal office equipment