Customer Service & Transport Coordinator

Customer Service & Transport Coordinator

Location: Lutterworth

Hours: Full-time, Monday - Friday, 07:00 - 15:00

We are looking for a proactive and organised Customer Service & Transport Coordinator to join our team in Lutterworth. This is a fantastic opportunity for someone who enjoys office-based work and thrives on delivering excellent service.

Key Responsibilities

• Respond to customer queries via email and phone promptly and professionally
• Resolve issues by liaising with internal and external teams
• Book and manage transport jobs efficiently
• Chase Proof of Deliveries (PODs) to ensure timely records
• Maintain and administer the Transport Management System (TMS)
• Generate customer reports using Excel and Power BI

What We're Looking For

• Strong communication and problem-solving skills
• Organised and able to manage multiple tasks simultaneously
• Proficient in Microsoft Excel, with experience in Power BI a plus
• Previous experience in customer service or transport coordination is desirable

Why Join Us

• Daytime hours, Monday to Friday - great work-life balance
• Friendly and supportive office environment
• Opportunity to develop your skills in transport management and reporting

If you are a reliable, detail-oriented individual who enjoys working in a dynamic office environment, we would love to hear from you!

Apply now and become a key part of our team in Lutterworth.