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Customer Service & Switchboard Team Leader (24/7)

Posted 6 days ago by Allscreens Nationwide Ltd

Permanent

Full Time

Customer Service Jobs

Leicestershire, Leicester, United Kingdom, LE1 1

Job Description

Allscreens Nationwide Ltd. is seeking a Customer Service Centre and Switchboard Team Leader to oversee 24/7 switchboard operations, ensure policy-compliant handling of calls, and coordinate on-call estates and engineers.

You will supervise CSC advisors, monitor performance, and maintain accurate records across multiple systems. The role involves training new staff, escalating issues to management, and ensuring high-quality service delivery in a fast-paced hospital environment.

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