Customer Service & Sales Support Executive (German)

Customer Service & Sales Support Executive

Fluent German & English
Peterhead, Scotland OR Leighton Buzzard, England
Full Time Monday-Friday
£35,000 + Performance Bonuses

We are recruiting on behalf of an ambitious international supplier of premium consumables and technical solutions. The company has established a strong reputation for exceptional service and long-term customer relationships across global markets.

We are seeking a fluent German & English speaking Customer Service & Sales Support Executive to support German speaking customers and the field sales team.

Ideally, you will be available to start at 7:30am (Monday-Friday), however flexibility can be discussed.

The Role - Customer Service at the Core

This position is heavily focused on customer service.

You will manage incoming calls and emails from German speaking customers, process orders efficiently, follow up quotations, and provide essential support to field based sales representatives in Germany and surrounding regions.

You will play a key role in ensuring customers receive fast, accurate, and professional service at every stage of their journey.

Key Responsibilities

• Handle incoming customer queries via phone and email in German and English
• Process orders accurately and promptly
• Send confirmations and resolve issues same day wherever possible
• Follow up on outstanding quotations to support order conversion
• Support field sales representatives with administrative and customer support tasks
• Update and maintain CRM systems
• Assist with customer account set up
• Work closely with Operations to ensure smooth fulfilment

What We're Looking For

• Fluent German & English (written and spoken)
• Proven customer service experience
• Experience supporting sales teams or processing orders
• Strong organisational and prioritisation skills
• Professional, adaptable, and self motivated
• Confident using MS Office and CRM systems
• Strong communication skills and attention to detail

KPIs

• All customer queries responded to same day
• Orders received by 4pm processed by end of day
• Effective follow up of quotations to support sales growth

Why Join?

• £35,000 depending on experience
• Performance based bonuses
• Growing international business with real career opportunity
• Supportive and collaborative team culture
• A role where customer service truly matters