Customer Service and Relations

117-119 George Street, Edinburgh, SA, EH2 4JN, UNITED KINGDOM

We are seeking a dynamic and enthusiastic Customer Service Representative to join The Scottish Design Exchange. In this role, you will be responsible for providing exceptional customer service and ensuring an outstanding experience for our artists and customers. Your ability to communicate effectively, maintain a positive attitude, and confidently engage with customers will be crucial to your success.

Our Values

Inspiring POSSIBILITIES

We work together towards our goals. We talk about solutions, not problems. We give constructive and positive feedback.

Creating CONNECTIONS

We create opportunities for people to connect. Inclusive and welcoming. We value and respect each individual who spends time in our community, whether they be staff, customers, or artists.

Encouraging GROWTH

Growth in sales leads to growth the artists' businesses, which leads to growth in
SDX. We all have our part to play and work as a team to make it happen. We're not afraid of change and always look at ways to improve.

Celebrating CREATIVITY

We respect each other's roles and encourage creative input. Creativity and play are fundamental, let's have fun! We are open to new ideas and points of view.

Key Responsibilities

• Customer Interaction: Greet and assist customers with a friendly and professional manner.
• Artist Support: Provide personalized support to artists, helping them showcase their work and manage their displays.
• Sales Transactions: Process sales transactions accurately and efficiently.
• Product Knowledge: Maintain comprehensive knowledge of the shop's inventory and artists' collections.
• Problem Resolution: Address and resolve customer inquiries and complaints in a timely manner.

Requirements

• Communication Skills: Exceptional verbal and written communication skills.
• Positive Attitude: Demonstrated ability to maintain a positive and professional demeanour.
• Customer Service Confidence: Confident in delivering a superior customer service experiences.
• Preferred Experience: Previous experience in a customer service role
• Competitive salary
• Staff space to sell within the store
• Access to private health care
• Paid Lunch break
• Job Types: Part-time, Permanent

Pay: £13.45 per hour

Expected hours: 14 per week

Schedule:

Day shift

Flexible availability desirable

Screening Questions

• Do you have experience in a similar role?
• Describe your customer service experience