Customer Service & Order Administrator

At KARL STORZ, we take pride in helping patients
through some of the toughest journeys of their lives.
We are making contributions that matter.
Regardless of your role, YOU improve patients' lives every day.

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Customer Service & Order Administrator

Job Function: Corporate Functions

Location: Slough, GB, SL1 4TQ

Work Flexibility: Onsite (Office/ Production)

KARL STORZ is one of the world's leading suppliers of medical equipment for minimally invasive surgery. Since its beginnings in 1945, KARL STORZ has established itself worldwide as an international and highly regarded company in the production and sale of medical instruments and devices.

The family-owned company KARL STORZ applies tradition and experience to think about tomorrow, today. The company caters for future trends with sophisticated products, services and processes that systematically support our global activities. Our commitment to performance and professionalism means we can guarantee both user and patient the ideal solution. In doing so, we secure and create top-quality jobs in all our corporate locations.

Job Summary

We are seeking a detail oriented and customer focused Customer Service & Order Processing Administrator to join our fast paced team. In this role, you will efficiently process customer orders, ensure regulatory compliance, and communicate order statuses to internal and external stakeholders. You will play a vital role in delivering exceptional customer service and maintaining high-quality standards within a regulated industry.

Responsibilities

• Receive and process customer orders accurately and efficiently, both verbally and electronically, while ensuring all necessary details are recorded in the ERP system and documenting contractual requirements with third parties.
• Communicate effectively with customers to resolve queries, provide updates regarding order processing, amendments and outcomes.
• Check ERP system for stock availability, liaise with colleagues, and coordinate with departments to ensure timely order fulfilment and delivery.
• Perform general administrative tasks, maintain compliance with Medical Devices Regulations, and adhere to quality standards.
• Respond to inquiries via telephone, email, or in person, and communicate order statuses as needed.
• Maintain a clean, safe, and organized work environment and take on additional tasks assigned by the manager to support business needs.
• Exhibit honesty, trustworthiness, and professionalism, with strong communication skills and the ability to work independently and under pressure.
• Utilize proficient IT skills, including Microsoft Office Suite, to support all order processing activities.

Qualifications and Experience

• Educated to GCSE standard (or equivalent) and have achieved a minimum of Grade C in English Language and Math's
• At least 3 years' experience in a similar role
• Experience with SAP is preferred but not essential
• IT skills- predominantly working with Microsoft Office Suite
• Experience working in an ISO 13485 or 9001 regulated industryis a distinct advantage

Skills

• Excellent attention to detail
• Ability to work in a fast paced environment
• Strong ability to prioritise tasks
• Polite and courteous manner regardless of the situation
• Good English in verbal and written communication skills
• Ability to work calmly under pressure
• Ability to work under own initiative

Working Pattern

Job Types: Permanent/ Full time

Pay: £28,000- £29,000 per year

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: Office based (in person)

• 34 days holiday (inclusive of public holidays)
• Private Medical
• Medical cash back scheme
• Company sick pay
• Life Assurance
• Critical illness and income protection (service requirements apply)