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Customer Service & Ops Leader: Drive Performance & Growth

Posted 6 hours 7 minutes ago by NatWest Group

Permanent
Full Time
Customer Service Jobs
Channel Isles, St. Helier, United Kingdom, JE2 3
Job Description

NatWest Group is seeking a Customer Service & Operations Unit Leader in Jersey to lead a team responsible for delivering successful customer and business outcomes. You will optimise capacity, manage escalations, and monitor performance targets while driving improvements in productivity and service levels.

Your role involves re-engineering processes, coaching colleagues, and ensuring training plans and accreditation are in place.

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