Customer Service & Operations Coordinator

Customer Service & Operations Coordinator
Location: Redditch
Salary: £26,000 - £32,000 DOE
Hours: Monday to Friday, Full Time

Pertemps are delighted to be recruiting on behalf of a successful and growing business for a Customer Service & Operations Coordinator.

This position offers a varied workload where no two days are the same. You will be involved in supporting customers, processing orders, coordinating shipments, and ensuring smooth day-to-day operations across the business. This role would suit an organised and proactive individual who enjoys building relationships and taking ownership of tasks.

Key Responsibilities

• Managing customer enquiries via telephone and email, providing a professional and efficient service.
• Processing customer orders and ensuring information is entered accurately onto internal systems.
• Producing invoices and supporting the order fulfilment process.
• Keeping customers informed on lead times, deliveries, and order progress.
• Arranging and coordinating UK and international shipments.
• Preparing shipping documentation and liaising with freight providers.
• Raising purchase orders and communicating with suppliers regarding stock availability and delivery schedules.
• Supporting stock management activities and maintaining accurate records.
• Handling product returns and warranty-related administration.
• Updating CRM systems and maintaining customer records.
• Producing operational reports and assisting with general administrative duties.
• Working closely with internal teams to ensure customers receive a seamless service.

Candidate Requirements

• Previous experience in a customer service, sales support, operations, or administrative role.
• Strong organisational skills with the ability to manage multiple tasks effectively.
• Excellent communication skills, both written and verbal.
• Confident working with customers, suppliers, and internal stakeholders.
• Good IT skills, including Microsoft Office applications.
• High attention to detail and accuracy.
• A positive and flexible approach to work.
• Ability to work independently whilst also contributing as part of a team.