Customer Service & Logistics Executive

Our client, a fast-growing and internationally recognised organisation within the global ingredients and supply chain sector, is seeking a proactive and highly organised Customer Service & Logistics Executive to support daily export operations and deliver best-in-class service to a global customer base. Based in Dublin, this is an excellent opportunity to join a dynamic and agile team in a role that combines customer service, logistics coordination, and operational execution. Job Role Reporting to the Business Execution Supervisor, the Customer Service & Logistics Executive will play a key role in managing the end-to-end order process, ensuring seamless coordination between customers, logistics partners, and internal teams. This position is ideally suited to a highly organised and adaptable individual who thrives in a fast-paced, export-driven environment. Responsibilities Manage the full sales order lifecycle, including order receipt, amendments, and shipment coordination on a daily basis. Ensure a high level of customer satisfaction by building strong relationships and managing or escalating issues promptly. Work closely with freight forwarders to ensure timely and accurate delivery of customer orders. Communicate proactively with customers regarding order updates, delays, and general service queries. Collaborate daily with warehouse teams to ensure dispatch plans are accurate, achievable, and aligned with customer requirements. Provide regular updates to customers on freight delays and potential supply chain disruptions. Work closely with logistics teams to ensure inbound raw materials are managed in line with customer demand. Liaise with Technical and Quality teams to resolve customer issues and manage responses effectively. Support and contribute to continuous improvement initiatives across customer service and logistics operations. Develop and maintain strong relationships with customers, ensuring a consistent and high-quality experience throughout the order lifecycle. Ensure all activities are carried out in line with relevant product specifications and regulatory requirements. Personal Profile Degree-educated, or equivalent, with a willingness to learn and develop within a fast-paced environment. Strong communication skills, both written and verbal, with the ability to build relationships at all levels. Customer-focused mindset with a proactive and solution-oriented approach. Highly organised with strong time management skills and the ability to meet tight deadlines. Ability to remain calm under pressure and manage multiple priorities effectively. Confident in influencing and negotiating with internal and external stakeholders. Strong interpersonal and presentation skills. A collaborative team player with a positive and flexible attitude. Benefits include: Opportunities for training, development, and career progression Supportive and collaborative team environment Exposure to international logistics and global customer operations Competitive salary and benefits package Ref Code: CV(phone number removed) To apply, please send your comprehensive CV in strict confidence, quoting the reference above and for the attention of Jon Hemming-Nash. Please include current salary details within your application. Due to high response levels, only shortlisted candidates will be contacted. If you have not received a response within one week, regrettably your application has not been successful on this occasion