CUSTOMER SERVICE & LICENSING OFFICER (INBOUND CALL CENTRE)

Rent Smart Wales is a service within Cardiff Council, in place to administer the requirements of Part 1 of the Housing (Wales) Act 2014, which regulates private rented sector housing in Wales by requiring landlords to register and either become licensed themselves or instruct a licensed agent to undertake letting and property management tasks. The service was established in November 2015.

Rent Smart Wales benefits from web based systems designed with the customer in mind, contact centre telephone technology, partnership arrangements with the 22 authorities across Wales and is being supported by a comprehensive marketing campaign being led by Welsh Government.

About the job

We are looking to recruit a number of enthusiastic individuals to join our Contact Centre Team as Customer Service Officers to assist in providing a high standard of customer service to our service users via telephone and email in a Contact Centre environment.

Responsibilities

• Assist in providing a high standard of customer service to service users via telephone and email.
• Support and advise a wide range of customers, both internal and external.
• Ensure customers receive the highest level of service and that enquiries are resolved at the initial point of contact, where possible.

Qualifications

• Experience of working in a Call/Contact Centre environment.
• Customer focussed with excellent communication, planning, prioritisation and analysis skills.
• Excellent team player who takes an enthusiastic and responsible approach to all tasks.

Additional information

This role is office based at County Hall, Cardiff.

This vacancy is suitable for post share.