Customer Service And Complaints Administrator

Customer Service And Complaints Administrator ()

Location: Downend, England
Sector: Call Centre & Customer Service
Salary: £28,000.00 to £32,000.00 per annum

East Bristol
£28,000 - £32,000 + benefits
Full-time Office-based

We're working with a growing business in Bristol looking for a Customer Service / Complaints Administrator to join their team. Due to an immediate requirement, this role is available now and will initially be offered on a temporary basis, with a strong view to becoming permanent. If you're confident on the phone, organised, and enjoy resolving problems for customers, this could be a great fit.

The Role

• Act as a first point of contact for customer queries via phone and email
• Handle complaints and resolve issues in a professional, solutions-focused way
• Build strong relationships with customers and deliver excellent service
• Support with troubleshooting and resolving service-related queries
• Assist with basic credit control and accounts-related tasks
• Liaise with internal teams and external suppliers where needed
• Process customer orders accurately and efficiently
• Support onboarding of new clients
• Maintain up-to-date and accurate customer records

What We're Looking For

• Experience in customer service and administration
• Strong communication skills and confident telephone manner
• Experience handling complaints and objection handling
• Highly organised with strong attention to detail
• Confident IT skills (MS Office and internal systems)
• Able to work independently and as part of a team

What's on Offer

• £28,000 - £32,000 salary
• Medical cover
• Birthday off
• 28 days holiday (including bank holidays)
• Supportive, collaborative working environment
• Opportunity to develop within a growing business
• 35 hour working week with an early finish Friday

If you're immediately available (or available at short notice) and looking for a role where you can make an impact within a supportive team, we'd love to hear from you.