Customer Service & Administrator

Customer Service & Administrator

Burgess Hill, West Sussex (outskirts)

Monday to Friday, 9:00am - 4:30pm - 35hr week

Temporary to Permanent, Immediate Start Available

£23,132.20 per annum

Own transport essential due to rural location.

We are looking for an enthusiastic customer service team member to support logistics and administration tasks. Full training will be provided for those looking to develop a career within customer service and administration.

Key Responsibilities

• Providing prompt and effective communication with the Customer Service team.
• Maintaining clear and accurate communication with customers and colleagues.
• Processing customer enquiries and logistics administration.
• Liaising with transport and dispatch teams to ensure smooth deliveries.
• Updating systems and maintaining accurate records.
• Delivering a high level of customer service in a fast-paced environment.
• Supporting the wider team with administrative duties as required.

Skills & Experience

• PC literate, with working knowledge of Microsoft Outlook and Word.
• Good numeracy and literacy skills.
• Previous experience in logistics and/or customer service is advantageous but not essential.

Personal Attributes

• Self motivated with a positive attitude.
• Excellent telephone manner.
• Strong organisational skills and attention to detail.
• Ability to prioritise workloads and meet deadlines.
• Calm and professional under pressure.
• Good problem solving abilities.
• Flexible and proactive approach to work.
• Customer focused and service oriented.
• Comfortable working independently and as part of a team.
• Strong communication and interpersonal skills.

Benefits

• Temporary to Permanent opportunity.
• Company pension.
• On site parking.
• 20 days holiday plus Bank Holidays.
• Ad hoc overtime available.
• Full training provided.
• Friendly and supportive team environment.