Customer Service Ambassador - ALEXANDRA AREA

Industry: Automotive

Location: Alexandra Area

Monday - Friday 8.00am - 5.00pm , Alt Sat 8.00am- 12.00pm

Responsibilities

• Answer phone calls and attend to walk in customers promptly, addressing queries or directing them to the appropriate departments
• Manage registration for appointment based and walk in customers, accurately recording information in the system
• Serve as the primary point of contact for customer enquiries via the SDMONE Go App (BYD), providing timely responses
• Monitor and respond to workshop emails, ensuring service requests are addressed or escalated
• Process BYD customer payments, ensuring transactions are accurately recorded and reconciled in Webclient, and prepare documents for settlement submission
• Track, issue, and redeem BYD dining and referral vouchers while maintaining accurate records
• Prepare and issue Letters of Undertaking (LOU) for the Body & Paint department as required
• Oversee inventory and procurement of operational supplies (carpark tickets, CSA key tags, credit card paper rolls) to support daily operations

Requirements

• At least 1-2 years of customer service, retail, or front facing hospitality experience
• Minimum: GCE 'O'/'N' Level, Diploma, or equivalent.

Please send your updated CV

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

We regret that only shortlisted candidates will be notified.

EA Personnel: Cha Zi Jing Josie
EA Registration No.: R
People Profilers Pte Ltd
EA Licence Number: 02C4944
Tel: