Customer Service Agent

Reference: JUL

Expiry date: 10:49, Wed, 5th Aug 2026

Location: Plymouth

Benefits: Yes

Salary: £28,734 + bonus up to £1,436 pa OTE Weekly Hours: 42.5 hours

We're here to keep people moving, that's what we do.

As a Customer Service Agent, you play a key role in taking our award-winning service directly to customers' doors - expertly making sure our vehicles are where we need them to be, when we need them to be there.

Life as a Customer Service Agent at Auxillis

An Auxillis branch is a busy, fast-paced place to be and, as a Customer Service Agent, you will be right at the very centre of it. You're often the first point of contact for customers; so confidently delivering a great service with a smile is second nature. You excel at managing more than one task at a time - from resolving a customer rental query, administration of a customer account or overseeing the daily vehicle movements in and out of branch.

You don't need any previous industry or vehicle rental administration experience to join our team (our proven induction training will take care of that!) but you'll need all of your customer service know how, administration skill and most importantly your calm, 'can-do' attitude (along with a Full UK or EU Driving Licence, of course!) to get things done.

As a Customer Service Agent with Auxillis, we offer:

• A fantastic quarterly bonus scheme (£1,436 pa OTE)
• Start with 24 days annual leave, rising to 26 days with service plus the flexibility to buy or sell an extra 5 days each year. You'll also have public holidays and an extra day off on your birthday.
• Free life assurance (2 x your salary)
• Well being services (24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
• Exclusive colleague only vehicle leasing schemes
• Pension & save as you earn share scheme
• Our Benefits App offering unlimited access to a huge range of retailer discounts and cashback
• Stream App for all our colleagues - a Financial Wellbeing app that gives you more control over your pay. It lets you choose when to get paid, put money aside each month and provides discounts on your shopping, lets you check what benefits you're eligible for and even connects you to a financial coach.

We're committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know.

We are agile. We are experts. We are imaginative. We are reliable.