Customer Service Agent

Reference: JUN

Expiry date: 14:02, Fri, 24th Jul 2026

Location: stoke

Benefits: A superb range of Exclusive, Colleague only Benefits and Discounts

Salary: £28,734 + bonus up to £1,387 pa OTE
Weekly Hours: 42.5 hours / week

We're here to keep people moving, that's what we do.

As a Customer Service Agent, you play a key role in taking our award winning service directly to customers' doors - expertly making sure our vehicles are where we need them to be, when we need them to be there.

Life at Auxillis: A busy, fast paced branch. You'll be the first point of contact for customers; confidently delivering a great service with a smile. You'll manage multiple tasks: resolving customer rental queries, administration of a customer account, and overseeing daily vehicle movements in and out of the branch.

No prior industry or vehicle rental experience required - our proven induction training will cover that. You must bring customer service know how, admin skill, a calm, can do attitude, and a full UK/EU driving licence.

Key benefits include:

• A fantastic quarterly bonus scheme (£1,387 pa OTE)
• 24 days annual leave, rising to 26 days with service; flexibility to buy/sell an extra 5 days each year; public holidays + an extra day off for your birthday
• Free life assurance (2x salary)
• Well being services (24/7 GP service, mental health support, physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
• Exclusive colleague only vehicle leasing schemes
• Pension & save as you earn share scheme
• Benefits App offering unlimited access to retailer discounts and cashback
• Stream App - a financial wellbeing app with flexible pay schedule, savings, discounts, and financial coach access

We're committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know.