Customer Service Agent

Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 250 locations in 58 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose

Deliver high performance standards around all aspects of Customer Services and customer processing, meeting the requirements of our airlines and maintaining health and safety to the highest standard. Follow good working practices in accordance to company policies and procedures at all times.

What you will be doing

• Provide exceptional customer service as per the Menzies and Airline specific standards to ensure customer Satisfaction at every step of their journey.
• Always ensure safety and Security is never
• Check customers travel documentation together with relevant identification to ensure compliance with governing
• Check customers into airline systems adhering to policies and Issuing boarding passes and bag tags with the correct AAA followed.
• You will process customers using an automated DCS or manual system ensuring full compliance with regulatory, company and airline requirements.

Safety, Security and Compliance

You will have a responsibility and duty whilst at work to take reasonable care of the health and safety of yourself and of others whilst at work. You must carry out work in accordance with information and training provided and any specific workplace health and safety rules or procedures. For further details, please see the job description attached.

What we are looking for

• Good verbal communication skills
• Diligent attention to detail
• Aptitude for working with a variety of information technology
• A full 5 year work/unemployment/education history
• Proof of Right To Work in the UK

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.