Customer Service Agent

Benefits

• Competitive Salary
• Starting twenty-nine holidays (including bank holidays), increasing with length of service
• Medical refund scheme
• Enhanced statutory sick pay
• Occupational Pension: Employer contribution 1.5%, employee contribution 2%
• Enhanced Maternity and Paternity benefits
• Access to Hubex benefits and discounts platform
• Life Assurance x2 basic salary
• Employee Assistance Programme
• Opportunities for career advancement and professional development
• Voluntary flu vaccination voucher
• Bike to Work Scheme

Key Responsibilities

• Create the optimal rental experience by maximising on sales and service opportunities for every customer.
• Assist in Queue Management at Dublin Airport Terminals, and off site location, to facilitate shorter wait times and a smooth customer experience.
• Help backlogs at various pressure points across all departments.
• Provide excellent customer service in all customer contact situations.
• Handle all customer needs with professionalism and confidence.
• Handle all telephone and email inquiries in a friendly and helpful manner.
• Adhere to all company policies, procedures, and safety guidelines.
• Responsible for own health and safety and that of other work colleagues.
• Ad hoc duties in line with business needs.

Experience and Skills

• Full clean B driving licence held for a minimum of 2 years is an advantage.
• Excellent phone handling / communication skills.
• Experience in customer interactions in a fast paced environment is advantageous.
• Strong IT skills and proficient in Microsoft Office packages (Outlook, Excel, PowerPoint etc.).
• Strong attention to detail and conscientious approach to work.
• Driven, charismatic, and eager to learn in a fast paced, rewarding environment.

Equal Opportunities

Europcar Mobility Group is an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons.

We welcome and encourage applications from individuals of all backgrounds, experiences, and abilities, regardless of race, ethnicity, gender reassignment, nationality, sexual orientation, age, disability status, religion, or any other dimension of diversity.

If you need any accommodations or assistance during the application or interview process, please let us know.