Customer Service Agent

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Customer Service Agent

Reference: MAY

Expiry date: 12:06, Tue, 23rd Jun 2026

Location: Leeds

Benefits: A superb range of exclusive, colleague only benefits and discounts

Salary: £28,734 + bonus up to £1,387 pa OTE

Weekly Hours: 42.5 hours per week (Includes Saturday working on a rota basis)

About the Role

As the UK's leading vehicle rental specialists, we make a commitment to keep our customers mobile, that's what we do.

As a Customer Service Agent, you expertly bring to life the Northgate experience, managing the needs of customers, colleagues and managers to ensure our vehicles are where we need them to be, when we need them to be there.

Responsibilities

• Act as the first point of contact for customers and deliver great service.
• Source vehicles to respond to bookings, resolve rental queries and administer customer accounts.
• Oversee daily vehicle movements in and out of the branch.
• Manage multiple tasks concurrently, maintaining calm and a can do attitude.

Qualifications

• No industry or vehicle rental administration experience required; proven induction training provided.
• Strong customer service skills and administrative ability.
• Full UK or EU driving licence.

Benefits

• A fantastic quarterly bonus scheme (up to £1,307 pa OTE)
• Start with 24 days, increasing to 26 days with service, plus flexibility to buy or sell up to 5 extra days each year, and an extra day off to celebrate your birthday.
• Free life assurance (2x your salary)
• Well being services (24/7 GP service, mental health support, physiotherapy, Health Cash Plan, Dental Plan & Travel Insurance)
• Exclusive colleague only vehicle leasing schemes
• Pension & save as you earn share scheme
• Benefits App offering unlimited access to a wide range of retailer discounts and cashback deals.
• Stream App: a financial wellbeing app giving you more control over your pay, with options to choose when to get paid, save each month, and receive discounts on shopping and benefits checks, and access to a financial coach.

With over 60 branches nationwide, Northgate Vehicle Hire are the UK's go to provider of light commercial vehicle rental solutions. We partner with well known organisations and help customers when they need us most.

We're also part of ZIGUP, a leading provider of integrated mobility solutions across the UK, Ireland, and Spain. We were awarded a King's Award for Enterprise in 2025 for our commitment to opportunity and social mobility.

We're committed to building a diverse, inclusive and respectful workplace and welcome applicants from all backgrounds and abilities. Adjustments may be made during the recruitment process if needed.

We are agile. We are experts. We are imaginative. We are reliable.