Customer Service Agent

About the Role

We are looking for a Customer Service Agent to join our team at the Cross Green site in Leeds.

As a Customer Service Agent, you will handle a wide range of enquiries from commercial and domestic customers, supporting bookings, orders, quotations, service updates, and customer queries.

What You'll Be Doing

• Handle a high volume of inbound calls from commercial and domestic customers
• Respond to customer queries in a professional, helpful and timely manner
• Build rapport with customers and provide clear information about services
• Provide written and verbal quotations for potential orders
• Process online orders, including those received by email
• Accurately update systems and customer records
• Act as an initial point of contact for complaints or customer dissatisfaction
• Make outbound calls to customers regarding service adjustments, updates or rescheduled work
• Work closely with Traffic Planners and Operations teams to support service delivery
• Prioritise tasks effectively in line with department workflow
• Support the wider customer service team during busy periods
• Maintain a calm, professional approach in a busy customer service environment

About You

• Previous experience in a customer facing or customer service role, ideally in a contact centre, service desk or busy office environment
• A confident, clear and professional telephone manner
• Strong verbal and written communication skillsGood attention to detail and accuracy when processing information
• The ability to build positive relationships with customers
• Confidence handling difficult conversations or customer complaints
• The ability to work under pressure and meet deadlines
• A proactive, enthusiastic and hardworking approach
• The ability to work well as part of a team and on your own initiative
• Good organisational skills and the ability to prioritise workload
• Own transport is preferred due to the site location

Why Join Panda?

This is a great opportunity for someone looking to build their career as a Customer Service Agent within a growing business where no two days are the same. You will be joining a supportive team where your communication skills, accuracy and customer focus will make a real difference to the service our customers receive.

EEO Statement

Panda is committed to attracting and retaining a skilled and diverse workforce that reflects the communities in which we operate and the people we serve. (DE&I Policy Statement)