Customer Service Agent

Reference: MAY

Expiry date: 09:20, Tue, 9th Jun 2026

Location: Ipswich

Salary: £28,168 pa + bonus up to £1,387 pa OTE

Weekly Hours: 42.5 hours / week (includes weekend working on rota basis)

As a Customer Service Agent, you play a key role in taking our award winning service directly to customers' doors, ensuring vehicles are where we need them to be, when we need them there.

You're often the first point of contact for customers; confidently delivering a great service with a smile is second nature. You excel at managing multiple tasks simultaneously - resolving customer rental queries, administering customer accounts, and overseeing daily vehicle movements in and out of the branch.

Previous industry or vehicle rental administration experience is not required; our proven induction training will cover that. You will need strong customer service know how, administrative skill, a calm, can do attitude, and a Full UK or EU Driving Licence.

Benefits: A superb range of exclusive, colleague only benefits and discounts. Of course, a great basic salary but there's more available. Some of our most popular benefits include:

• A fantastic quarterly bonus scheme (£1,307 pa OTE)
• Start with 24 days annual leave, rising to 26 days with service, plus the flexibility to buy or sell an extra 5 days each year.
• Free life assurance (2 your salary)
• Well being services (24/7 GP service, mental health support, and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
• Exclusive colleague only vehicle leasing schemes
• Pension & save as you earn share scheme
• Benefits App offering unlimited access to a huge range of retailer discounts and cashback
• Stream App for all colleagues - a financial wellbeing app that lets you choose when to get paid, save each month, get shopping discounts, explore benefits eligibility, and connect with a financial coach.

We're committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We're here to support you.