Customer Service Agent

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Customer Service Agent

Reference: APR

Expiry date: 09:07, Thu, 28th May 2026

Location: Plymouth

Benefits: A superb range of exclusive, colleague only benefits and discounts

Salary: £28,168 per annum + bonus up to £1,408

Weekly Hours: 42.5 hours

As the UK's leading vehicle rental specialists, we commit to keeping our customers mobile.

As a Customer Service Agent, you bring the Northgate experience to life, managing the needs of customers, colleagues and managers to ensure our vehicles are where we need them to be, when we need them to be there.

Life as a Customer Service Agent with Northgate Vehicle Hire

Our branches are busy, fast paced places to be. You're often the first point of contact for customers; delivering great service with a smile is second nature. Where you excel is managing multiple tasks: sourcing vehicles so you can say yes to a booking, resolving customer rental queries, administration of a customer account, or overseeing daily vehicle movements in and out of the branch.

You don't need previous industry or vehicle rental administration experience; our proven induction training will cover it. You must have customer service know how, administration skills, a calm can do attitude and a full UK or EU driving licence.

We offer a competitive base salary and a range of benefits including:

• A fantastic quarterly bonus scheme (up to £1,408 per annum OTE)
• 24 days annual leave, increasing to 26 days with service, plus the flexibility to buy or sell up to 5 extra days each year. You also get public holidays and an extra day off to celebrate your birthday.
• Free life assurance (2x your salary)
• Well being services (24/7 GP service, mental health support, physiotherapy, health cash plan, dental plan, travel insurance)
• Exclusive colleague only vehicle leasing schemes
• Pension and a save as you earn share scheme
• Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes)
• Stream App - a financial wellbeing app that lets you choose when to get paid, save money each month, and access discounts, benefits eligibility info and a financial coach.

With over 60 branches nationwide, Northgate Vehicle Hire is the UK's go to provider of light commercial vehicle rental solutions, partnering with some of the country's most well known organisations. We have a reputation for leading the LCV sector and for helping customers when they need us most.

We're part of ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We were awarded a King's Award for Enterprise in 2025 for our commitment to promoting opportunity and supporting social mobility.

We're committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We welcome applications from people of all backgrounds, experiences, identities and abilities. If adjustments are needed at any stage of the recruitment process, let us know.

We are agile. We are experts. We are imaginative. We are reliable.