Customer Service Agent

Customer Service Agent

Reference: APR

Expiry date: 12:40, Fri, 22nd May 2026

Location: Barking

Salary: £29,407 pa + bonus up to £1,407 pa

Weekly Hours: 42.5 hours

Benefits: A superb range of exclusive colleague benefits and discounts

As a Customer Service Agent, you play a key role in taking our award winning service directly to customers' doors, expertly ensuring our vehicles are where we need them to be, when we need them to be there.

Life as a Customer Service Agent at Auxillis

An Auxillis branch is a busy, fast paced place to be and, as a Customer Service Agent, you will be right at the very centre of it. You're often the first point of contact for customers; confidently delivering a great service with a smile is second nature. You excel in managing more than one task at a time - from resolving a customer rental query, administering a customer account, or overseeing the daily vehicle movements in and out of the branch.

You don't need any previous industry or vehicle rental administration experience - our proven induction training will take care of that. You'll need all of your customer service know how, administration skill and most importantly your calm, 'can do' attitude (along with a Full UK or EU Driving Licence) to get things done.

What we offer

• Fantastic quarterly bonus scheme (up to £1,407 pa OTE)
• Start with 24 days annual leave, rising to 26 days with service plus the flexibility to buy or sell an extra 5 days each year. You also get public holidays and an extra day off to celebrate your birthday.
• Free life assurance (2 x your salary)
• Well being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
• Exclusive colleague only vehicle leasing schemes
• Pension & save as you earn share scheme
• Benefits App offering unlimited access to a huge range of retailer discounts and cashback
• Stream App for all colleagues - a Financial Wellbeing app that lets you choose when to get paid, put money aside each month, get discounts on shopping, check eligible benefits and connect with a financial coach.

We're committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know.