Customer Service Agent

Customer Service Agent
Full-Time
Braunton, Devon

Crew Clothing Company was founded in Salcombe in 1993. Today Crew is a great British brand, and our success lies in our authentic passion for producing great looking, well made clothes. We now have more than 70 stores and a thriving website, and the business continues to grow.

Our people are at the heart of our company. With a passion for exceptional service, and a love for our product, our team is dedicated to offering the best customer experience - nothing is too much trouble.

Purpose of the role:

As a Customer Service Agent, you'll be the first point of contact for our customers, delivering exceptional service across phone, email, live chat, and social media. Whether answering a question, solving a problem, or simply offering reassurance, you'll be a key part of the customer journey and the wider Customer Service team.

This role is ideal for someone with a positive attitude, strong communication skills, and a genuine passion for helping people. No two days are the same - so adaptability, empathy, and teamwork are essential.

Responsibilities: Operations & Administration

• Supervise administrative tasks including order issues, returns, refunds, and delivery queries.
• Ensure all processes are followed accurately and in line with company policy.
• Support in monitoring team workflow to ensure prompt responses and task completion.
• Communicate clearly and efficiently with the Distribution Centre to help resolve order-related issues and ensure a smooth customer journey.

Communication & Reporting

• Maintain clear lines of communication.
• Share insights and feedback with the wider business to help shape service improvements and highlight key trends.
• Ensure all team members are kept up to date with the latest product, service, and system updates.

Essential Skills & Experience:

• Excellent written and verbal communication skills, with the ability to adapt your tone for different channels.
• A natural listener who shows empathy, patience, and understanding in every conversation.
• Positive attitude toward teamwork and problem solving, especially during busier trading periods.
• Confident using (and learning) multiple software platforms.
• Able to stay calm and focused under pressure, while managing multiple tasks.

Desirable

• Previous experience in a customer-facing role, ideally within retail, hospitality, or a contact centre environment.
• Familiarity with customer service platforms (e.g. Zendesk or similar) is an advantage.

Compensation: Competitive salary