Customer Service Agent

Customer Service Agent

Reference: MAR

Expiry date: 13:55, Fri, 24th Apr 2026

Location: Ipswich

Benefits: A superb range of exclusive, colleague only benefits and discounts

Salary: £27,745 pa + bonus up to £1,387 pa OTE; Weekly Hours: 42.5 hours / week (includes weekend working on rota basis)

We're here to keep people moving, that's what we do.

Life as a Customer Service Agent at Auxillis

As a Customer Service Agent, you play a key role in taking our award-winning service directly to customers' doors - expertly ensuring our vehicles are where we need them to be, when we need them to be there.

Responsibilities

At Auxillis, you will be at the very centre of the busy, fast paced branch. You're often the first point of contact for customers, so confidently delivering a great service with a smile is second nature. You'll excel in managing multiple tasks at a time - from resolving a customer rental query, administering a customer account, to overseeing the daily vehicle movements in and out of the branch.

You don't need previous industry experience. Our proven induction training will cover that. You'll need customer service know how, administrative skill and a calm, 'can do' attitude (along with a Full UK or EU Driving Licence, of course!) to get things done.

Benefits and Incentives

In addition to a great basic salary, we offer:

• A fantastic quarterly bonus scheme (£1,307 pa OTE)
• Start with 24 days annual leave, rising to 26 days with service; purchase or sell an extra 5 days each year, plus public holidays and an extra day off to celebrate your birthday.
• Free life assurance (2 your salary)
• Well being services (24/7 GP, mental health support, physiotherapy, Health Cash Plan, Dental Plan & Travel Insurance)
• Exclusive colleague only vehicle leasing schemes
• Pension and save as you earn share scheme
• Benefits App offering unlimited access to retailer discounts and cashback
• Stream App - financial wellbeing app giving control over pay, scheduling payment, saving, discounts, and access to a financial coach

With over 50 sites nationwide, Auxillis is the go to provider for bespoke accident claims and mobility services for motorists, trusted by leading insurers and motoring brands to help their customers when they need it most.

We're also part of ZIGUP, a leading provider of integrated mobility solutions across the UK, Ireland and Spain. Proud owners of a 2025 King's Award for Enterprise, we're recognised for our commitment to opportunity and social mobility.

We're committed to building a diverse, inclusive, respectful workplace where everyone can thrive. We invite applications from all backgrounds, experiences, identities and abilities. If you need adjustments at any stage of recruitment, let us know.

We are agile. We are experts. We are imaginative. We are reliable.