Customer Service Advisor (Fixed Term - 9 Months)

Careium UK are one of Europe's largest telecare organisations, providing products and services to over 250,000 private and corporate clients. We are here to help our clients maintain and enjoy a richer and more independent life.

We offer a completely digital telecom system, enabling vulnerable and elderly clients to feel safe both at home and when out in the community. With our dedicated team of in house Emergency Call Handlers, we operate a 24/7/365 Alarm Receiving Centre alongside our Mobile Response Team.

About the role:

Do you have a genuine passion for helping people and want to make a real difference every day? At Careium UK, you'll have the opportunity to do just that.

We are looking for a Customer Service Advisor to join our supportive and collaborative Customer Service Team to cover a period of Maternity. Reporting to the Customer Service Manager, you will be the first point of contact for our clients, delivering a high quality service that reflects our values of care, innovation and reliability.

This is a rewarding opportunity where your work will directly impact customers' lives, ensuring they feel supported, informed and valued at every interaction.

What will you do:

• Customer Enquiries: Answer inbound calls and emails, providing clear, accurate and helpful information about our services.
• Client Support: Assist customers through onboarding and off boarding processes with professionalism and empathy.
• Technical Queries: Handle basic technical queries relating to products and services, escalating where necessary.
• Payments Processing: Support customers with payment queries and transactions, ensuring accuracy at all times.
• Service Excellence: Deliver consistently high levels of customer service, promoting a positive and reassuring experience for all clients.

What we would like to see in your CV:

• Customer Service Experience: Previous experience in a customer focused role is desirable.
• Performance Driven: Ability to meet or exceed KPIs while maintaining service quality.
• Problem Solving Skills: Confident in resolving issues and finding practical solutions.
• Teamwork: Supportive team player who contributes positively to team success.
• Resilience: Ability to work under pressure in a fast paced environment.
• Communication Skills: Excellent verbal and written communication, with strong interpersonal skills.
• IT Proficiency: Confident using systems and handling data with accuracy.
• Attention to Detail: High level of accuracy when processing information.
• Empathy & Patience: A caring approach when dealing with customers, particularly those who may be vulnerable.

We Offer:

• Enhanced Annual Leave: Holiday entitlement increases with length of service.
• Progressive Sick Pay: Company sick pay aligned to length of service.
• Family Friendly Policies: Company maternity and paternity pay.
• Health Cash Plan: Access to a scheme offering support towards dental, optical and other health costs.
• Life Assurance: Cover worth 3x your annual salary.
• Pension Contributions: Employer contributions of up to 6%.
• Training & Development: Full training provided alongside ongoing learning opportunities.
• Work Environment: A warm, supportive and inclusive workplace with modern facilities and free on site parking.

We'd love to hear from you if you have what it takes to be an Everyday Hero. If you would like to work in a business that makes a genuine difference to people's lives, then get in touch.

All successful applicants must provide valid Right to Work documentation on Day 1 in accordance with UK legal requirements.