Customer Service Advisor Apprentice

We're seeking a Customer Service Advisor Apprentice to support our technical department in delivering an exceptional service experience to our valued customers. If you're confident on the phone, highly organised, and thrive in a dynamic, target-focused environment, we'd love to hear from you. As an apprentice, you'll work at a company and get hands on experience. You'll gain new skills and work alongside experienced staff.

About the Company

Our main business lies in the hire and sale of high quality two way radios and associated communications equipment, including body worn cameras.

Established in 1990, Apex has grown considerably and has three offices; our main HQ is based in Gateshead, where our Customer Service, Accounts, Admin, Sales, Marketing and Management Team work. We also have two additional sites: a large depot in Teesside for our Engineering Team and another southern depot in Cardiff, Wales, where some Sales, Admin and Engineering staff are based.

What you'll do at work

• Handling and liaising with customers on a range of technical queries via multiple communication channels
• Preparing and configuring radio equipment and accessories in line with specific order requirements
• Maintaining accurate customer records using Sage and CRM systems
• Despatching orders to customers via courier, post, and Apex delivery where required
• Preparing and issuing customer documentation, including despatch paperwork
• Maintaining a clean, organised, and safe working environment
• Communicating effectively with colleagues and other departments on job related matters
• Supporting the achievement of organisational and departmental targets
• Managing follow ups, diaries, and general administrative duties

The Candidate

• GCSE English (Grade 4) essential
• GCSE Maths (Grade 4) essential
• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Analytical skills
• Team working
• Patience