Customer Service Advisor & Crematorium Assistant East Cambridgeshire District Council

£27,694 to £30,024 per annum plus benefits

Located in the tranquil lakeside setting near the cathedral city of Ely, the newLake View Bereavement Centreis preparing to open its doors in the early autumn.

We are looking for aCustomer Service Advisor& Crematorium Assistantto join our founding team.

Saying goodbye is a significant milestone in any life. At Lake View, we ensure every service not only pays tribute to who has died but also creates a supportive environment where family and friends feel truly cared for.

As aCustomer Service Advisor & Crematorium Assistant you will provide compassionate, front-line customer service while also supporting theCrematorium Technician with cremations, equipment maintenance and ensuring compliance with statutory and environmental regulations.

This role requires a commitment to excellence, and an understanding of the statutory procedural requirements for cremation services. You will also be willing to gain formal certification through theCTTS (Crematorium Technicians' Training Scheme).

We are seeking candidates with experience in a bereavement service or customer-focused environment. You will be comfortable working in a sensitive setting and possess excellent attention to detail, strong IT skills, and a methodical approach to your work.

In this varied role, you will anticipate needs and adapt to changing priorities to ensure the smooth delivery of services, always prioritising the dignity of the deceased and the care and compassion families deserve.

If you're looking to progress your career, work collaboratively in a new team, within a beautiful lakeside environment, we'd love to hear from you!

In return, the council offers a range of benefits including:

• flexible working (in approved cases)
• childcare scheme (in approved cases)
• training and development
• occupational health programme
• holiday and sickness scheme entitlements
• uniform provided

If you are looking to work for an organisation that prioritises environmental sustainability, the council has made a clear commitment to operate in a responsible and sustainable manner and has recently been awarded the silver accreditation of the Investors in the Environment scheme as well as coming 43rd (out of 164) on the latest national council climate scorecard.

For an informal discussion regarding the post, please contact Marisa Rogers-Jones on or

Closing date for completed applications is: Friday 3 July 2026

The selection process will be held on: Thursday 16 & Friday 17 July 2026

Please note that only candidates selected for interview will be contacted by the HR Department with confirmation of an interview. If you have not been contacted by that date, please assume your application has not been successful on this occasion.

The council is an equal opportunities employer and operates a no smoking policy.