Customer Service Advisor (4 on/ 4 off days)

Position Overview

The Customer Service Advisor (4 on/4 off days) is a temporary role based at the Capgemini site in Inverness or Nairn. The shift pattern is 7:00am to 6:00pm, with a 4 day on / 4 day off schedule. The role pays up to £13.45 per hour and is a living wage employer.

Key Responsibilities

• Serve as the primary contact for clients, delivering 1st line IT support via telephone, email, and web chat.
• Log all requests using the designated call logging software.
• Resolve issues or provide advice and guidance over the phone.
• Assign calls to the relevant support teams when needed.
• Action Back Office requests when required.
• Advise customers and support teams on known problems/workarounds.
• Keep customers updated on the progress of their request or incident.
• Contribute to team success by meeting agreed personal targets.

Qualifications & Skills

• Previous customer service experience is an advantage.
• IT knowledge is desirable; full training will be provided.
• Excellent communication skills, both verbal and written.
• Passion for delivering great customer service.
• Willingness to learn and adapt.
• Ability to work independently and as part of a team.
• Strong problem solving skills.
• Confidence working under pressure.

Looking for a stepping stone into a career in technology? This could be your next move.