Customer Service Advisor

Company & Role Overview

A service orientated company based in Stevenage are now looking to recruit an experienced Customer Service Advisor to join their busy team for a minimum of 3 months. Working Monday to Friday 9am to 5pm.

Customer Service Advisor Benefits Offered

• £14.36 per hour plus holiday pay
• 28 days holiday including bank holidays
• Intensive company training
• This is a longer-term temporary opportunity with scope to progress internally

Customer Service Advisor - Job Overview

• Receiving a high volume of calls on a daily basis
• Delivering excellent customer service on every call
• Using multiple systems to update records and find relevant information to pass to the customer
• Taking ownership of each call to ensure customer queries are resolved efficiently
• Coordinate responses
• Effectively questioning customers and communicating effectively to ensure the root cause of the query/problem is answered
• Adapting your personal style on every call to suit the needs of the customer
• Ensuring compliance is met and standards achieved on a daily basis
• Dealing with all higher-level customer queries/complaints

Customer Service Advisor - Skills & Experience Required

• Previous customer service experience
• Experience of working in a call centre environment would be desirable but not essential
• Strong PC skills including databases and all Microsoft programmes
• Proven ability to communicate with people at different levels
• Customer focussed, with empathy for customer problems and a real desire to help people on a daily basis
• Able to commit to a role for a minimum of 3 months