Customer Service Advisor

About Us:

TeamSport are the No 1 indoor karting company in the UK and growing in Europe. We currently have 38 tracks in the UK, 3 in Germany and 3 in the Netherlands and we are expanding further but it's not just about karting! We also offer a mix of multi-activity experiences like mini-golf, Virtual Reality, Combat Karts, Virtual Darts, bowling, Sky Sports Bars, combined with awesome food and beverage options.

Why Join Us? A Career in the Fast Lane:

At TeamSport, we encourage the growth of future managers by promoting internal development and upskilling opportunities.

Community Champions:

Beyond being Carbon Neutral, we're actively making a positive impact in the communities we touch. Join us in supporting causes and charities that resonate with today's generation.

Best Places to Work:

Enjoy go-karting from £1, discounted food and drinks, and a benefits rewards platform. Join a team that values your energy and enthusiasm.

Our Values:

• Put the Customer on Pole: Make every karting experience unforgettable.
• One Crew: We're a close-knit team, fuelled by energy and fun!
• Stand Up and Stand Out: We Innovate, lead, and make our mark in the industry.
• Emphasis on Small Details: We get that the little things matter.
• Fuelled by Fun: It's not just a job; it's about enjoying what we do.

The Role:

We are looking for an Event Coordinator to join our friendly and growing team in our Head Office in Farnham.

You will be the first point of contact for our customers, providing exceptional service and ensuring a smooth journey from the moment they interact with TeamSport. This fast-paced and exciting position requires strong customer service skills, attention to detail, multitasking abilities and a pro-active approach.

What will I be doing?

• Handle incoming calls from existing and potential customers, providing information on karting availability and assisting with bookings.
• Respond to sales enquiries via email and live chat, delivering the same level of service as provided on calls.
  Proactively make outgoing calls to quickly resolve customer enquiries or issues (no cold calling involved).
• Perform basic administrative tasks such as payment reconciliation, call logging, and system updates.
• Collaborate with our track teams to ensure smooth event operations and effective diary management.
• Work within the designated shift patterns, including weekends, to ensure phone lines are covered during operating hours.

What we need from you

• Previous experience in customer service roles is preferred.
• Excellent communication and interpersonal skills.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Sales experience and the ability to identify upselling opportunities.
• Self-motivated, positive attitude, and a team player.
• Flexibility to work weekends as part of the regular schedule.

Hours

Due to the nature of our business we are open all year round except Christmas day.

The shifts available are:

9:00 - 17:30

10:00 - 18:30

This would include one day on the weekend and a day off in the week- we can be flexible!