Customer Service Advisor

Vacancy Service Delivery Advisor

Location: Doncaster

Business: The ReFood AD plants operate as integrated recycling units, processing a variety of food wastes to produce renewable energy, heat and ReGrow, a nutrient-rich fertiliser for local farms. The plants also recycle the food waste packaging. The plants provide an environmentally sustainable solution for all waste producers looking for a safe method of diverting food waste from landfill.

The Position: Applications are invited for a Service Delivery Advisor to work at our ReFood Ltd, Doncaster Site. This is a full time, permanent position, working 37.5 hours per week, Monday to Friday.

As a Service Delivery Advisor your duties and responsibilities will vary based on the Company's requirements but will include:

• Manage enquiries and queries via telephone and e-mail.
• Manage the customer account database; data entry, analysis, and customer KPI reporting.
• Provide administrative support to the Commercial & Logistics Team.
• Respond to complaints received from customers & follow-up service issues.
• Provide out-of-hours support on a Rota basis, which is paid additional to basic salary.
• Manage sales enquiries and fielding and forward them to the relevant salesperson.
• Complete supplier compliance questionnaires and ongoing management.
• Build strong relationships with both internal and external customers.
• Provide a sales support function for the ReFood sales team.

Requirements

• Good formal education.
• Experienced in customer service and sales office environments.
• Ability to prioritize workload to ensure quick responses.
• Use your own initiative to resolve issues and be reactive.
• Be able to engage with customers and build strong, commercial relationships across a range of organisations and contact levels.
• Be commercially astute, business aware and financially literate.
• Good written and verbal communication and IT skills - must be proficient with MS Office, particularly Excel and Word.

Salary: Competitive Pay and Benefits

Closing Date - 15 September 2026