Customer Service Advisor

Customer Service Advisor
Location: Redditch (Office-Based)
Hours: Full Time, Monday to Friday
Salary: £28,000 per annum

Pertemps are currently recruiting on behalf of a well-established and growing business for a Customer Service Advisor to join their team at their Head Office in Redditch.

This is an excellent opportunity for a customer-focused professional who enjoys building relationships, resolving queries, and ensuring customers receive a first-class experience throughout their journey. You'll play a key role in coordinating communication between customers, installation teams, and internal departments to ensure projects are completed efficiently and to a high standard.

Key Responsibilities
As a Customer Service Advisor, your duties will include:

• Acting as the primary point of contact for customers throughout their installation process
• Providing a professional, friendly, and solution-focused service at all times
• Making regular outbound calls to customers and installation teams to provide updates and resolve any issues
• Working closely with Project Managers to ensure projects remain on track
• Updating and maintaining customer records accurately within the CRM system
• Monitoring installation progress and ensuring any concerns or complaints are addressed promptly
• Supporting the achievement of departmental and individual performance targets
• Contacting customers regarding outstanding payments once work has been completed
• Assisting with customer complaints and helping to deliver effective resolutions
• Maintaining reports, trackers, and internal systems to ensure all information is up to date
• Communicating confidently via telephone, email, and written correspondence
• Providing support to colleagues and covering responsibilities when required
• Representing the business in a professional and positive manner at all times

Skills & Experience Required
To be successful in this role, you will have:

• Previous experience within a customer service, customer support, or customer care environment
• A genuine passion for delivering excellent customer experiences
• Strong communication skills with the ability to build rapport easily
• Excellent organisational skills and a high level of attention to detail
• The ability to prioritise workloads and remain calm in a fast-paced environment
• A proactive and positive approach to problem-solving
• Good working knowledge of Microsoft Office, including Outlook
• Experience handling payments, credit control, or financial administration would be advantageous