Customer Service Advisor

Join a dynamic retail centre in Newark as a Customer Service Advisor where you'll deliver exceptional face-to-face customer experiences in the automotive industry.

We have a new role as a Customer Service Advisor to join our client's retail centre in Newark, this is a customer facing role dealing with people mainly face to face but also over the phone.

All you need to be applicable for this position is a passion for customer service, and at least 1 year's experience dealing with customers F2F. Our client is offering an excellent salary, great benefits, full training, progression and even bonus.

Basic: £30,000 OTE £36,000
Shift and schedule: Monday to Friday 08.30 and 17.30 (Set day off in the week) Saturdays 08:30 - 16:00
Location: Newark

Benefits for the Customer Service Advisor role:

Staff discounts on servicing, tyres, and MOTs
Full training provided
32 days holiday including Bank Holidays
Extensive on-going training programme
Career development: training and Company growth to boost career progression
Bonus scheme up to £6,000 per year
Life Insurance
Pension scheme
Employee Assistant Program
Long service recognition, enhanced maternity and paternity leave
Retail vouchers, eye care vouchers, buy/sell holidays, flu jab, cycle to work scheme, Company events

Job Responsibilities of a Customer Service Advisor:

Own the complete in-centre customer journey from arrival through to departure and future bookings
Be honest with the customer about what services/products their vehicle needs
Act as the single point of contact for the customer during their visit, ensuring seamless hand-offs to the workshop team
Deliver outstanding, consistent, and memorable service
Proactively manage customer expectations, handle queries professionally, and resolve enquiries and complaints with care and speed
Maintain impeccable front-of-house standards at all times

What we need:

Proven experience in a customer-facing position
Strong communication skills with the ability to explain technical information clearly and honestly (training provided)
Real passion for customer service
Ability to learn and retain detailed product knowledge (full training provided)
Resilient, adaptable, and calm under pressure in a fast-paced retail environment
Collaborative team player who supports colleagues and shares knowledge
High integrity and commitment to ethical selling - comfortable saying "no" when it is the right thing for the customer
No driving licence required

If you would like to know more and be considered for the role, or simply want a Job Pack with more details, please apply.

Octane Recruitment is a specialist Automotive and Motor Trade recruitment agency, working with a variety of businesses across the sector. If you would like to learn more about other roles within the automotive industry get in touch today.

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