Customer Service Advisor

We have a new role as a Customer Service Advisor to join our clients retail centre in Grantham, this is a customer facing role dealing with people mainly face to face but also over the phone.

All you need to be applicable for this position is a passion for customer service, and at least 1 years' experience dealing with customers F2F. Our client is offering an excellent salary, great benefits, full training, progression and even bonus!

Basic: £30,000OTE £36,000 Shift and schedule: Monday to Friday08.30and17.30(Set day off in the week)Saturdays 08:30 -16:00 Location: Grantham Benefits for theCustomer Service Advisor role:

• Staff discounts on servicing, tyres, and MOTs
• Full training provided
• 32 days holiday includingBank Holidays
• Extensiveon-goingtraining programme
• Career development:training andCompany growthto boost careerprogression
• Bonusscheme up to £6,000 per year
• Life Insurance
• Pensionscheme
• Employee Assistant Program
• Longservicerecognition,enhancematernity andpaternityleave
• Retail vouchers,eyecarevouchers,buy/sellholidays,flujab,cycle towork scheme,Company events

Job Responsibilitiesof a Customer Service Advisor

• Own the complete in-centre customer journey from arrival through to departure and future bookings
• Be honest with the customer about what services/products there vehicle needs
• Act as the single point of contact for the customer during their visit, ensuring seamless hand-offs to the workshop team
• Deliver outstanding, consistent, and memorable service
• Proactively manage customer expectations, handle queries professionally, and resolveenquiries andcomplaints with care and speed
• Maintain impeccable front-of-house standardsat all times

What we need

• Proven experience in a customer-facing position
• Strong communication skills with the ability to explain technical information clearly and honestly(training provided)
• Real passion for customer service
• Ability to learn andretaindetailed product knowledge (full trainingprovided)
• Resilient, adaptable, and calm under pressure in a fast-paced retail environment
• Collaborative team player who supports colleagues and shares knowledge
• High integrity and commitment to ethical selling - comfortable saying "no" when it is the right thing for the customer
• No driving licence required