Customer Service Advisor

Customer Service Advisor

£27,800 pa

Sunday to Thursday OR Tuesday to Saturday, 40 hr week

Ashby de la Zouch

Our client are continuing to expand and we are currently seeking an experienced Customer Service Advisor to join their day shift team. This is a great opportunity to secure a stable role with excellent development prospects in a supportive working environment. You will help ensure the smooth running of our transport operation for a major client and recognised brand.

Role Responsibilities:

• Be the main point of contact with the customer for information sharing and issue resolution.
• Develop strong working relationships and trust with key contacts.
• Ensure cost and service compliance to internal and customer processes.
• Take ownership and responsibility from the initial order through to successful delivery.
• Proactively monitor all areas of key sensitivity ensuring compliance to process and customer request.
• Liaise between carriers, warehouse, customer and delivery points to provide accurate delivery ETA's
• Responsible for compilation and distribution of relevant reports and KPI's.
• Manage all on day delivery activity to ensure successful completion.

Key Skills

Previous customer service experience along with excellent customer service skills.

• Previous experience of working within a small team environment.
• Must be IT literate and able to learn new systems.
• Excellent telephone manner.
• Excellent attention to detail
• Administration skills.