Customer Service Advisor

Our client is looking for a Customer Service Advisor to work at a location in Havant.

Key Responsibilities

• Acting as the first point of contact for customer enquiries via phone, email, and online orders
• Processing customer orders accurately and efficiently
• Assisting customers with product information and identifying additional sales opportunities
• Resolving customer queries, delivery issues, and order discrepancies in a timely manner
• Updating and maintaining customer records on the CRM system
• Providing general administrative support to the sales team
• Building strong relationships with customers to encourage repeat business and customer satisfaction

Key Skills & Experience

• Previous experience within a customer service or office-based customer-facing role
• Strong communication skills with a professional and confident telephone manner
• Good working knowledge of Microsoft Word and Excel
• Excellent organisational skills and the ability to manage workload effectively
• The ability to work both independently and as part of a team
• A proactive attitude with the confidence to suggest improvements and contribute ideas
• A willingness to learn and develop within the company