Customer Service Advisor

Customer Service Advisor

Job Reference: 9987

Call Centre and Customer Service Bournemouth, Dorset £13.12 per hour Permanent

Job Title: Customer Service Advisor

Location: Bournemouth

Salary/Hourly Rate: £13.12

Job Type: Temporary, Ongoing with a possibility to go perm

Working hours/days: Monday to Friday 9am-5:30pm

The ideal candidate will be able to demonstrate customer service experience within a call centre.

You will be responsible for taking incoming calls made by investors and professionals, adhering to compliance and regulations.

General Duties of Customer Service Advisor

• Taking incoming calls made by investors and professionals, adhering to compliance and regulations.
• Prioritise queries and correspond with other departments when necessary to determine the root cause.
• Type and administer correspondence to clients/investors meeting deadlines.
• Ensure quality and accuracy in all correspondence with customers and investors.

General Requirements of Customer Service Advisor

• Demonstrate customer service experience, ideally gained from the financial services industry, though this is not essential.
• Other customer service experience can include any complaint handling, inbound processing and/or banking roles.

If you are interested in the Customer Service Advisor role based in Bournemouth, click the 'Apply now!' button for an immediate interview.

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