Customer Service Advisor

Location: Brackley - Close to Town Centre. Job Type: Permanent, Full Time. Working Hours: Monday to Friday, 08:30 - 17:00.

About the Customer Service Advisor role:

Our client is seeking a proactive and customer-focused Customer Service Advisor to join their established commercial team. This is an excellent opportunity for someone who enjoys building strong customer relationships, delivering outstanding service, and working within a busy office environment where accuracy and teamwork are essential. The successful candidate will act as the first point of contact for customer sales enquiries, ensuring orders are processed efficiently while maintaining a consistently high standard of customer care.

Key responsibilities:

• Act as the first point of contact for customer enquiries via telephone and email.
• Process customer sales orders accurately and within agreed timescales.
• Deliver professional, courteous and efficient customer service at all times.
• Build and maintain positive relationships with both customers and internal colleagues.
• Maintain accurate customer records and update CRM and sales information as required.
• Resolve customer queries effectively, escalating more complex issues where appropriate.
• Liaise with internal departments to ensure an excellent customer experience.
• Ensure compliance with company procedures and data protection requirements.
• Develop and maintain knowledge of company products and internal processes.
• Provide support to the Sales and Marketing team when required.

Candidate Profile:

• A minimum of two years' experience within a customer service or sales support environment.
• GCSE qualifications (or equivalent).
• Excellent verbal and written communication skills.
• Strong attention to detail with a high level of accuracy.
• Good computer literacy, including experience using CRM systems.
• Strong problem solving skills and a positive approach to customer service.
• The ability to work effectively as part of a collaborative team.

Package:

Salary circa £26,000, depending on experience. 23 days' annual leave plus bank holidays, additional birthday holiday. Stakeholder pension. Permanent, full-time position - Office based. Supportive and collaborative working environment.