Customer Service Advisor

About Foray Motor Group

Foray Motor Group is the South West's award winning Ford only dealer group, with dealerships and service centres in Salisbury, Poole, Yeovil, Taunton, Andover, Shaftesbury, Bridgwater, Dorchester and Southampton. The 9 location group, with an annual turnover in excess of £150m, employs circa 400 people across a wide variety of roles and offers excellent opportunities for highly motivated, dedicated and talented individuals. Whether you're a salesperson, a vehicle technician or in customer service, we would like to hear from you. Apprenticeships and training programmes are available for those who have not yet built up experience in these areas.

Position

Customer Service Advisor

Salary

£27,040.00 basic salary per annum

Hours

08:00 a.m. - 05:00 p.m., Monday to Friday, 40 hours per week

Benefits

• Foray Rewards (including discount shopping from a range of retailers)
• 24/7 wellbeing support
• 24/7 one to one counselling support
• Cycle to Work Scheme
• 30 days holiday (including Bank Holidays), rising to 34 days with length of service
• Long Service Awards
• Workplace Discount for your own vehicle and immediate family

Are you a professional Customer Service Advisor who wants to work with a progressive, innovative accident repair group? Earning a competitive salary with bonus opportunities, access to exclusive discounts and a wellbeing portal, company pension and length of service rewards may be the career boost you've been looking for!

At Foray Motor Group Accident Repair Centres, our customers are at the forefront of our business. We empower our teams to deliver the best support and experience possible for all our customers.

The future of Foray is more exciting than ever. New technologies used in accident repair are evolving every day, reshaping the vehicle repair industry, and we are looking for people to join us.

Requirements

We are looking for a Customer Service Advisor to join our team at Yeovil Ford, to deliver an outstanding, customer focused service as the first point of contact for customers engaging with our Accident Repair Centres. This role requires an individual who embodies trust, professionalism, and integrity while ensuring a smooth, efficient journey for every guest. You'll help coordinate repair bookings, manage communication, and uphold our values through high quality customer interactions.

Key Responsibilities

• Coordinate vehicle bookings for estimates and repair work
• Proactively update customers on repair progress, completion timelines, and payments
• Liaise professionally with insurance companies, internal departments, and third parties
• Ensure correct handling of excess payments, invoicing, and credit card processing
• Manage courtesy vehicle administration (including legal compliance and quality standards)
• Arrange and track external logistics (e.g. vehicle collection & delivery)
• Maintain a clean, compliant, and professional front of house reception area
• Use company systems to process documents and support workflow planning
• Support guest check in and check out procedures with integrity and accuracy
• Monitor departmental compliance and escalate concerns promptly
• Maintain accurate records and input of purchase invoices, parts credits, and guest files
• Promote and represent the Foray ARC brand with professionalism and positivity

Equality and Diversity

Foray Motor Group is committed to diversity and equality of opportunity for all and is opposed to any form of less favourable treatment or harassment on the grounds of gender, marital status, civil partnership status, parental status, race, ethnic origin, colour, nationality, national origin, disability, sexual orientation, religion/belief, gender reassignment and gender identity, age and those with caring responsibilities.