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Customer Service Advisor

Posted 6 hours 36 minutes ago by Job Search Place Limited

Permanent

Full Time

Temporary Jobs

Dorset, Bournemouth, United Kingdom, BH1 1

Job Description

Customer Service Advisor

Job Reference: 9987

Call Centre and Customer Service Bournemouth, Dorset £13.12 per hour Permanent

Job Title: Customer Service Advisor

Location: Bournemouth

Salary/Hourly Rate: £13.12

Job Type: Temporary, Ongoing with a possibility to go perm

Working hours/days: Monday to Friday 9am-5:30pm

The ideal candidate will be able to demonstrate customer service experience within a call centre.

You will be responsible for taking incoming calls made by investors and professionals, adhering to compliance and regulations.

General Duties of Customer Service Advisor

Taking incoming calls made by investors and professionals, adhering to compliance and regulations.
Prioritise queries and correspond with other departments when necessary to determine the root cause.
Type and administer correspondence to clients/investors meeting deadlines.
Ensure quality and accuracy in all correspondence with customers and investors.

General Requirements of Customer Service Advisor

Demonstrate customer service experience, ideally gained from the financial services industry, though this is not essential.
Other customer service experience can include any complaint handling, inbound processing and/or banking roles.