Customer Service Advisor

Customer Service Advisor

Job Reference: 55823

Location: Leeds City Centre

Salary: £27,000 per annum

Job Type: Full-Time, FTC 12 Months - Monday to Friday 9am-5:30pm

HRGO Recruitment are currently working with a well-established and growing organisation within the financial services sector, who are looking to appoint an experienced Customer Service Advisor to join their customer services team.

As a Customer Service Advisor, you will be responsible for handling inbound customer enquiries, ensuring queries are resolved accurately and efficiently at first point of contact. You will play a key role in maintaining excellent service standards, supporting complaint resolution, and ensuring all work is completed in line with regulatory requirements and internal service level agreements.

Main Duties

• Managing customer enquiries across multiple channels including phone and email
• Resolving customer queries efficiently at first point of contact
• Handling initial customer dissatisfaction and supporting complaint resolution
• Ensuring all communications are accurate and professional
• Working closely with internal teams to resolve more complex queries
• Supporting leadership teams with operational requirements where needed

Requirements

• Previous experience within financial services, ideally within a regulated environment
• Strong customer service experience with a proven track record
• Excellent verbal and written communication skills
• Strong attention to detail and ability to work accurately
• Experience handling complaints and customer escalations

What's on Offer

• Opportunity to join a respected and growing financial services organisation
• Supportive and collaborative team environment
• Career development and progression opportunities
• Ongoing training and professional development

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