Customer Service Advisor

Customer Service Advisor

Exeter, Devon
Monday to Friday 9:00am - 5:00pm

£29,000 per annum + Benefits

The Role

Our client is seeking a professional and customer-focused Customer Service Advisor to join their team based in Exeter. This is an excellent opportunity for someone with strong communication skills and a positive attitude who enjoys working in a fast-paced office environment.

The successful candidate will be the first point of contact for customers, providing outstanding service and support while ensuring enquiries are handled efficiently and professionally.

Key Responsibilities

• Answering incoming calls and responding to emails
• Handling customer enquiries and providing updates
• Booking appointments and coordinating schedules
• Maintaining accurate customer records and updating systems
• Liaising with internal departments to ensure smooth service delivery
• Resolving customer issues in a timely and professional manner
• Providing general administrative support

Candidate Requirements

• Previous experience in customer service or an office-based role
• Excellent communication and interpersonal skills
• Strong organisational skills and attention to detail
• Confident using Microsoft Office and computer systems
• Ability to work well independently and within a team
• Professional, reliable, and customer-focused approach

Benefits

• Salary of £29,000 per annum
• Monday to Friday working hours - no weekends
• Training and progression opportunities available to all employees, including apprenticeships
• 22 days annual leave, rising to 24 days after 2 years and 27 days after 5 years' service, plus bank holidays
• Free Employee Assistance Programme offering 24/7 financial, health, legal and emotional support
• Life assurance cover
• Tax free profit share bonuses dependent on company performance
• Monetary vouchers for special occasions including birthdays and anniversaries
• Friendly and supportive working environment
• Free onsite parking

Job Type

Full time Permanent

This is a fantastic opportunity to join a well established business offering a stable, long term career opportunity in Exeter.