Customer Service Advisor

Are you a highly empathetic, detail oriented problem solver who loves creating memorable moments for customers? My Client is seeking a Customer Service Advisor to be the first point of contact for all customers, representing the company in every engagement across all channels. This role offers the opportunity to work primarily remotely, with initial training provided in office in London.

Job Summary

As a Customer Service Advisor, you will support the service operation by handling customer enquiries and requests across chat, email, and calls using Customer Service platforms (Shopify & Zendesk). Your goal will be to exceed customer expectations while adhering to internal policies and processes. You will proactively escalat ? e pain points and develop solutions to enhance the customer experience.

Your Role

You will provide first class service to our customers across various channels, including chat and email, with occasional outbound calls to resolve issues. You will ensure all engagements meet business service level agreements and strive to exceed customer expectations. You will maintain contact until an issue is resolved, ensuring customers are informed at all times.

About You

You are outgoing, personable, and have strong emotional intelligence. You have a strong desire to do the right thing, are patient and resilient, and can adapt to a fast paced environment. You are detail oriented, solution driven, and confident in problem solving. Your communication skills are excellent, both written and verbal, and you have the ability to persuade and influence effectively. You excel in complaint resolution, active listening, multitasking, and working under pressure.

Some Bullet Points About You

• Strong desire to do the right thing
• Patient and thick skinned
• Adaptable in a fast paced environment
• Detail oriented, ensuring correct and complete processes
• Solution driven, with a focus on improving user or customer experience
• Confident and self sufficient in problem solving

How to Apply

If you have experience with Shopify & Zendesk, at least one year in a customer service operation and thrive in a fast paced environment, we want to hear from you!