Customer Service Advisor

Competitive Salary + Excellent Benefits - Glasgow or Liverpool The Role

We're looking for a Customer Service Advisor to join our team. You will be responsible for the customer journey, in the first instance providing customer service and admin support connected to their insurance needs, be it by phone or in person. This is a fantastic opportunity for some who thrives in a fast-paced, people-focused role.

Key Responsibilities

• Ensure individual and company standards are achieved.
• Accurately update customer records and process mid-term adjustments at the clients request.
• Deliver a high level of support to clients and internal teams.
• Drive customer satisfaction to ensure customers calls and queries are managed effectively and efficiently.

The Company

Opening its doors in 1957, Paton's Insurance has been synonymous with servicing our client's needs for many years. Here at Paton's, we strive to offer Insurance policies that meet our client's needs at a price they are happy with. We put our customer at the forefront of everything we do with the sole objective of making insuring their vehicles as easy as possible.

The Benefits

• Competitive annual salary (negotiable based on experience).
• Death in Service plan (after probationary period).
• Private Medical Cover (after probationary period).
• Generous annual leave entitlement increasing after 2 years continuous service.
• Friendly and supportive environment.
• Workplace Pension.
• Supported insurance qualifications programme.
• Access to online discounts marketplace delivered via our online portal.

The Person

• A professional, polite and courteous telephone manner.
• Excellent verbal and numeracy skills.
• High levels of accuracy and attention to detail.
• Self-motivated and able to affectively problem solve.
• A good listener who can convey empathy, patience and understanding.
• Confident with various IT systems.
• Motor Insurance Experience preferred.

If this sounds like the opportunity for you, apply now and let's start the conversation.