Customer Service Advisor

An exciting opportunity has arisen for a confident and personable Customer Service Advisor to join a busy and well-established business within the Motor / Bodyshop sector. This is a fantastic opportunity for someone who enjoys variety in their day to day role and thrives in a fast paced, ever changing environment. No two days are the same, making this position ideal for someone who enjoys office based duties without being stuck behind a desk all day.

Full training is available, so we are open to candidates from a range of customer facing or administrative backgrounds who can demonstrate excellent organisation skills, confidence communicating with customers both face to face and over the phone, and a positive, team focused attitude.

As the first point of contact for customers and visitors, you will play a key role in ensuring a professional and welcoming experience throughout the customer journey.

• Handling incoming customer calls and enquiries
• Greeting customers and visitors to site
• Providing updates regarding vehicle repairs and progress
• Logging repair enquiries and claims onto internal systems
• Supporting the smooth day to day running of the site
• Maintaining accurate customer records and documentation
• Assisting the wider team with administrative duties where required

• Confident working in a busy, fast paced environment
• Strong communication and customer service skills
• Highly organised with excellent attention to detail
• Comfortable using computer systems and administration platforms
• A team player with a proactive attitude and willingness to get stuck in
• Previous reception, administration, customer service experience from a motor (or similar) industry is preferred.

• Monday - Friday, 8am - 5.30pm
• Saturday overtime available (and fully optional)
• Starting salary of £29,742 + monthly bonus scheme
• 28 days holiday (including bank holidays) + birthday off
• Full training and ongoing support

If you are looking for a varied and people focused role where you can genuinely become part of the team, we would love to hear from you.