Customer Service Advisor

Overview

Recruit4staff are representing a well-established lawn care provider in their search for a Customer Service Advisor to work in St Asaph.

Job Details

• Pay: £12.71 per hour
• Hours of Work: Earlies & Lates rotating weekly. Week 1 Monday to Friday 8:30am to 4:30pm & Week 2 Monday to Friday 9:30am to 5:30pm with 1 Saturday morning in every 4 weeks (paid at time and a half)
• Duration: Temporary (8 weeks ongoing)
• Benefits: Weekly pay, opportunity to gain experience within a reputable company, supportive team environment

Job Role

As a Customer Service Advisor, you will be responsible for engaging with customers across multiple channels including phone, email, live chat and post, delivering a high standard of service at all times. The Customer Service Advisor will take full ownership of each customer journey, ensuring queries are resolved efficiently and accurately. You will provide guidance on seasonal lawn care treatments, recommend appropriate services, and identify opportunities to upsell where suitable. The Customer Service Advisor will also manage bookings, set up Direct Debits, onboard new customers, and liaise with internal departments to ensure seamless service delivery.

Essential Skills, Experience, or Qualifications

• Previous experience in a Customer Service Advisor or similar role
• Excellent written and verbal communication skills
• Strong customer-focused approach
• Ability to work towards and achieve KPI targets
• Willingness to learn and develop within the Customer Service Advisor role

Advantageous Skills, Experience, or Qualifications

• Experience using Salesforce and Microsoft Office programmes
• Strong teamwork and collaboration skills across departments

Commutable From

St Asaph, Rhyl, Denbigh, Llandudno, Prestatyn, Colwyn Bay, Chester, Wrexham

Similar Job Titles

Customer Service Representative, Sales Advisor, Sales Admin, Customer Service, Sales Executive, Sales Administrator, Call Centre Operative, Telesales, Telesales Advisor