Customer Service Advisor

Customer Service Advisor

Department: National Customer Service

Employment Type: Full Time

Location: Speedy Freight- UK

Compensation: £26,000 / year

Description

Full Time 0900 - 1700 - On site

Join a fast-paced and growing logistics business where customer service, problem solving and operational efficiency are at the heart of everything we do.

We are looking for a proactive and organised Customer Service & Transport Coordinator to support customer accounts, transport planning and day-to-day operations within a fast-paced logistics environment.

This role is ideal for candidates with experience in customer service, logistics, transport coordination, scheduling or operations support who are looking to develop their career within the transport sector.

Key Responsibilities

• Manage customer relationships and handle enquiries via phone and email
• Process and manage bookings within the Transport Management System (TMS)
• Coordinate transport solutions and source external vehicles/drivers
• Liaise with customers, drivers and suppliers to ensure service levels and KPIs are achieved
• Support onboarding of new customers and account setup
• Maintain accurate operational records and reporting
• Ensure compliance with transport regulations and company procedures
• Prioritise workload effectively in a busy environment

Skills, Knowledge & Experience

• Experience in customer service, logistics, transport or operations coordination
• Strong communication and relationship-building skills
• Professional and confident phone manner
• Excellent organisation, multitasking and problem-solving abilities
• Ability to work under pressure and meet deadlines
• IT literate with Microsoft Word, Excel and Outlook
• Experience with TMS systems or transport operations is advantageous

What we offer

• Career development opportunities
• Supportive and fast-paced working environment
• Ongoing training and operational exposure
• Company pension